What does my client see?
Your page, in your studio's colours, on your own domain if you've set one up. They see your image at the top, your description, the price, and the times that are still free. They pick one and leave their name, email, phone and a note if they want to. There's no account, login or app to download. Then they get a confirmation email in your branding with the time, an add-to-calendar file, and the deposit invoice if the session has one. If they paste the link into a message, the preview card shows your image too, not a blank box.
Do I have to pick dates?
No. That's why there are two kinds of session. An ongoing session has no dates at all. It uses the weekly hours you already keep, or its own hours if this shoot runs at different times, and it stays open until you close it. A dated session is for a single day you split into short times, like a spring mini day or a one-off event. You choose which kind when you create it, and you can see the times it will offer before anyone else does.
Can two clients book the same time?
No, and it doesn't depend on luck or quick checking. The rule against overlaps is built into the database, so a second booking for the same time can't be saved, even if both people submit at the same instant. The person who submitted second is told the time has just been taken and shown what's still open. The same rule protects the rest of your calendar.
Is the deposit charged at the moment they book?
Not yet. Booking holds the spot, and the confirmation includes a deposit invoice they can pay from your branded pay page. So the booking is real from the moment they submit, whether or not the money has cleared. Charging the card during booking is planned but not built yet.
Can I ask clients questions when they book?
Yes. Build a form once and attach it to the session. Clients then answer the things you'd otherwise chase over three emails while they book: the address, who's coming, what they're wearing, whatever you need to turn up prepared. You choose when they see the form. It can appear during booking before they pay, on the confirmation screen straight after, or in a later email with a reminder a set number of days before the shoot. The answers are saved on the booking and the client record, where you already look when you prepare. You don't have to go looking for them in a separate pile of form results.
What happens when a session sells out?
A dated session shows an accurate count of spots left as it fills, and stops taking bookings at the maximum you set. After that, if you've turned the waitlist on, the page offers people a place on the waitlist instead of turning them away. When someone cancels, Tellisto drafts an email with a booking link for the next person. It waits on your waitlist page for you to read and send. Nothing goes to a client without you unless you've turned on automatic sending yourself.
Can I run the same day again next season?
Duplicate it. Everything copies across, including hours, slot length, price and deposit, and you set the new dates on the copy. The original doesn't change, and its bookings stay where they are.
I already had mini-session days or session types set up. What happened to them?
They became sessions, and we moved them across for you before the change went live. Anything you'd already shared keeps working. An old link forwards to the new page, so nothing you posted stops working. We replaced the two separate features with one because they were always the same idea under two names.
How is a session different from a package?
A package is what you sell: the inclusions and the price. A session is how clients book you: when you're available, how long it runs, the deposit rule, and whether you approve each booking. When you set up a session, you can copy a package's price and inclusions onto it in one step. Changing them on the session never changes the package.
Where do I start?
The step-by-step guide to sessions covers everything: creating one, making it yours, sharing the link, and what to do when it fills. It takes about thirteen minutes in total, and you end up with a real session you can keep.