Moving from ShootProof to Tellisto, step by step
Download your galleries, request your contacts and save your invoice records from ShootProof before you cancel. Then set up your current work in Tellisto.
4 things to set up · about 70 minutes all up
Skip to the setup ↓Still deciding? Read how Tellisto compares to ShootProof first. This page is the how-to for once you have.
The safe order for moving across, in 36 seconds.
What this does
ShootProof lets you download each gallery’s photos at original resolution, one gallery at a time. There’s no button to export them all together. ShootProof’s help centre doesn’t describe a contacts export, so the practical move is to ask their support team for one while you still have access. Invoice history exports from the Invoices and Sales reports, a year at a time. Contracts and email templates have no confirmed export, so you save or copy those out by hand.
The guide works in this order: get everything out of ShootProof, set up your live galleries and active clients in Tellisto, then cancel once you’ve checked the archive opens. You don’t need to move your whole ShootProof history into Tellisto on day one. Your downloaded files are the archive, and Tellisto starts with the galleries and clients you have on now.
Set it up
These steps describe ShootProof as it was in September 2026. Please check their current help pages before you cancel, downgrade or delete anything.
Step 1 of 4 · 30 min
Get your photos and people out of ShootProof
Your gallery photos downloaded to your own computer, a request sent for your contacts, and your invoice records saved, before anything happens to your ShootProof account.
- Download your galleries one at a time. Open each gallery as the photographer, look for the more-actions menu (the stacked dots near the top right), and choose the option to download the whole gallery as a ZIP at original resolution. There's no all-galleries export, so this is gallery by gallery, and the time it takes scales with how many photos you've got stored.
- ShootProof's help centre doesn't describe a way to export contacts. Email support@shootproof.com and ask for a full export of your contacts (names, emails, phone numbers, addresses) while your account is still active. Keep your own list of the clients you're actively working with in the meantime, so you're not stuck waiting on them before you can move.
- Export your invoice history from Reports. Open the Invoices Report and the Sales Report and click Export Report, one year at a time. Save a PDF of any invoice your accountant needs to see in full.
- Contracts and email templates have no confirmed export either. Open the ones you actually use and copy the text into a document you can paste from later.
Step 2 of 4 · 20 min
Rebuild your live galleries in Tellisto
Your live galleries rebuilt from the ZIPs you just downloaded, and open for clients to view.
- Start with the galleries clients are actually looking at right now, not the whole archive. Create a gallery in Tellisto for each one. Create a gallery
- Unzip the folder you downloaded from ShootProof and drag the whole thing into Tellisto's uploader. It takes the lot in one go, uploads in parallel, and picks up again if your connection drops, so you're not adding photos one by one or watching over the upload.
- Leave anything that's finished (delivered, paid, nothing left to discuss) in your archive for now. You can bring it across later if a client ever needs it again; there's no need to rebuild your whole ShootProof history on day one.
Step 3 of 4 · 15 min
Bring your people across
The clients you're working with now in Tellisto, each with a way to reach them.
- Tellisto can bulk-import a client CSV (Clients → Import, choose Spreadsheet / other), but you won't have one from ShootProof until support replies. Until then, add clients one at a time, from your own list or from whatever ShootProof sends back. Start with whoever you're shooting for or talking to right now, not your whole client history. Add a client
- Now check it. Open your Clients list and look for everyone you're working with now, each with a name, an email and a way to reach them. Open your Clients list
Step 4 of 4 · 5 min
Keep the archive, then cancel
Your full history saved in your own storage, and your ShootProof subscription cancelled.
- Put the gallery ZIPs, your contacts export, and the invoice records you saved somewhere safe: your backup drive, Google Drive, Dropbox. You'll rarely open them, but the day a client asks about a shoot from two years ago, you'll have it.
- ShootProof's terms say your content is deleted once you cancel, with no grace period documented, so treat cancelling as the moment access ends. Don't cancel until you've checked every ZIP actually opens.
- Cancel from your account icon → Plan & Billing. Do it at least 3 days before your current billing period ends: ShootProof can charge you for another cycle if you cancel any later than that.
Frequently asked questions
Quick answers
How do I get my contacts out of ShootProof?
Ask ShootProof's support team. Its help centre doesn't describe a way to export contacts, so email support@shootproof.com and ask for a full export while your account is active. In the meantime, add the clients you're working with now by hand.
Can Tellisto import the contacts file ShootProof sends?
Yes, as a CSV. If it arrives as an Excel file, save it as CSV first. At Clients, then Import, choose Spreadsheet / other. You check how the columns line up and look over a preview before anything is saved. Nobody gets emailed.
Can I keep using ShootProof while I set up Tellisto?
Yes, and it's the safest way to switch. Set up your new work in Tellisto while ShootProof stays open, and finish your current jobs where they started. The free plan has no time limit, so there's no clock running while you overlap.
How do I keep my ShootProof invoice history?
Open Reports in ShootProof and click Export Report on the Invoices Report and the Sales Report, one year at a time. Save a PDF of any invoice your accountant needs to see in full.
What happens to a client who is part-way through paying?
Leave that job in ShootProof until it's paid. The client keeps paying through the link they already have, and you mark the job done there. Start new jobs in Tellisto. That way nobody gets a second invoice for the same shoot.
Will my clients' old gallery links still work?
Old links point at ShootProof, so they won't open your Tellisto galleries. Each Tellisto gallery has its own link. Send it with a short note saying the gallery has moved. Telling your clients has a note you can adapt.
When should I cancel ShootProof?
Once every gallery ZIP opens and your contacts export has arrived. ShootProof's terms say your content is deleted when you cancel, with no grace period documented. Cancel at least three days before your billing period ends, or you may be charged for another one.
What if a step here doesn't match what I see?
Email me at hello@tellisto.co with what you're seeing. Maybe a column doesn't line up in the import, or ShootProof has moved a menu since this guide was written. Either way, I'll help you sort it and fix the guide.